We want you to love your purchase and this is why we offer the most customer friendly policies in the online optical industry, including making product returns easy and quick.
Here's how to take benefit of our Product Return Shipping policy:
You may return your product up to 30 days from the purchase date. You need to ensure that items must be unused, un-opened, and in the same state as you received them - including the original packaging. Open contacts lens boxes, vials & bottles (not related to shipping damage) are NOT eligible for return.
You need to pack your return product carefully to ensure your lenses or other optical products are not damaged in route back to our distribution centre - we cannot issue refund or credit for items damaged in transit.
Once your return arrives at our distribution centre, our Customer Service returns specialist will inspect the shipment, normally within 3-5 days of arrival, and a credit will be applied to the payment method used on the original order.
Return shipping is very easy. You can simply contact a Buycontacts4u.com Customer Service Team member at firstname.lastname@example.org or call 855-351-6592.
You can also email, and please include your name, order number, the reason for the return in your email, and in case you would like a refund or exchange. If you are calling, then please have this information available for our Customer Service specialist for faster processing.
If instructed by our customer service team, returns may be sent to:
Attn: Product Returns
112 E Bridge St, 2nd Floor
Oswego NY 13126 USA
Buycontacts4u DO NOT charge restocking or service fees when you return a product, so you can rest easy knowing that when you want your money back - we give it all back.
We are happy to cancel any order that has not yet dispatched. If you realize that you've ordered something in error and would like to amend or cancel it, please call our customer service team immediately:
Customer Service Team: 855-351-6593 (available between 9am to 5pm EST Monday to Friday). Please be aware that most orders placed before 4pm on a weekday will be picked and packed the same day, so we recommend that you call us as soon as possible to avoid any disappointment.