A. Account Questions
If you can't find the email, click to see if it's in your junk, spam, or bulk mail folder. To ensure future emails will always make it in to your email inbox, please add buycontacts4u.com to your "trusted site" list.
In My Account you will be able to see a summary of your recent orders. Simply click the "Reorder Now" button on the right hand side and the same order will be added to your basket. You can modify the order before checking out.
You can join ourAffiliate program by registering with us. Upon registration you will receive a unique code and the same can be given to your friend while the place an order with us. Your friend will also get 10% off on his/her first order and you will be entitled for affiliate commission on his/her every purchase. To know more details about our affiliate program, please check the Affiliate Programsection.
B. Order Information
Ordering with buycontacts4u.com is simple! Our How to Order page will quickly teach you how to order our products. If you are still having trouble, you can call us at 855-351-6593(Toll Free) or email us your enquiry at email@example.com. One of our sales representatives will call you back.
A contact lens prescription is made up of specific data which we require to fill your order. All of this information is available on the packaging of the contact lenses you are currently wearing, or from your optometrist or optician. In most states, eye care professionals are required to provide you with a copy upon request. Be sure it contains all the necessary information, including expiration date, and is signed by your eye care professional.
Here is the information that we need:
OD = Right Eye
OS = Left Eye
Brand Name (e.g. Acuvue)
BC / Base Curve (a number between 8.0 and 10.0)
DIA / Diameter (a number between 13.0 and 15.0)
Power / Sphere / Rx (a number between -20 and +20)
Buycontacts4u.com maintains the highest standards of customer service. If you have any problem involving our site or your purchase, please contact us at 855-351-6593(Toll Free) immediately and we will do our best to service your needs as soon as possible.
To ensure the fastest service:
Returns are 'Hassle-Free'
You can speak with one of our friendly Customer Service Representatives at 855-351-6593(Toll Free). Or if you prefer, you can email us at firstname.lastname@example.org to get our simple return instructions. Please do not return your order without first contacting us.
If your prescription changes, we welcome your unopened and unexpired contact lenses.
If there is a problem with your order, you may return your product for a refund or an exchange, within 30 days of receipt.
Buycontacts4u seeks to maintain high standards of customer satisfaction. If at any time before your order has been shipped, you may cancel the order or any portion of the order.*
Once your order has been shipped, we regret that we can no longer cancel your order. If there is a problem with an order that has already been shipped, you will have to refer to our Return Policy in order to complete your transaction.
In order to cancel an order, or any portion of an order, you need to contact our Customer Service Department and our Customer Service Representatives will assist you in making whatever changes you need.
* Custom Lenses, including novelty and made-to-order lenses, cannot be canceled, returned, or exchanged once the Order has been received.
C. Prescription Questions
There are two easy ways to send your current prescription:
Please write your order number on your prescription.
Yes. We require a valid prescription for every order. If you don't have a copy of your prescription, you can still order from us. All you will need is your eye doctor's name (or clinic name), city, state and doctor's contact details
After you submit your order, we will act on your behalf to quickly verify or obtain your prescription information. We are required by law to verify your prescription with your doctor. This helps to ensure that we provide you with the correct contact lenses for your order
Most prescriptions are valid for one or two years depending on the state. Buycontacts4u.com is committed to proper eye health and encourages all its customers to receive regular eye examinations. If your prescription has expired, a customer service representative will remind you to visit your care provider for an exam and to receive a new or updated prescription.
Unfortunately, this is not recommended. Contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you contact lenses that you are already wearingsuccessfully. If you would like to change the type or brand of lens you are wearing, your eye care professional will need to help you make that choice. Once you and your eye care professional establish what type of contact lens is best for you, simply contact our Customer Service Department.
No. colored lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you contact lenses that you are already wearing successfully. Once you have a prescription for colored contact lenses, simply contact our Customer Service Department and one of our knowledgeable representatives will help you save up to 70%.
We at buycontacts4u.com sell the brands and types worn by over 99% of all contact lens wearers. If you don't see the exact contact lens you wear, or are looking for, contact our Customer Service Department and one of our knowledgeable representatives will help you locate your request, and give you information about pricing and availability.
D. Shipping and Order Processing Questions
You can easily check the status of your current order by clicking on the "Track Order" tab on the My Account page. Your past and most recent orders will be displayed, and you can print or email your receipt.
We use several reliable shipping methods including but not restricted to FedEx, DHL, USPS, IPS and a few more agencies depending upon the location of your country where the order will be shipped.
It may take up to 48 hours to process your order. We'll verify your contact lens prescription with your eye doctor as soon as possible. If you would like your order to ship immediately, you can fax your prescription to 855-351-6593 or email it to email@example.com. Please put your order number on the contact lens prescription before faxing or emailing it.
Normally it takes 7 to 15 days for delivering order (Any delay from Airlines & custom is not included).
Yes! We ship orders worldwide every day (except New York state). Delivery times vary based on the shipping method.
However, it is important for you to check with local customs departments in order to avoid any unexpected fees, duties, or delays that might result from your country's importation policies. Buycontacts4u.com is NOT responsible for any sales taxes, customs duties or other taxes charged by your customs department.
If your order was damaged in transit, please call us at 855-351-6593 or email us at firstname.lastname@example.org . A damaged or broken outer box will not affect your contact lenses. If the individual casing protecting your lenses is not damaged, or open, they will be perfectly safe to use.
If you have not received your order timely,we recommend that you contact our Customer Service Team on 855-351-6593 or email us at email@example.com
Our contact lens distribution center is located in New York, USA. This location is ideal for rapid distribution throughout the country. However, we use few other international distribution centers as well for faster delivery
E. Payments and Billing
Absolutely not! You don't need to join a "membership club" to do business with buycontacts4u.com! And because contact lenses are a prescription product, there is no sales tax. Order online or contact ourCustomer Service Department by phone or fax and one of our knowledgeable representatives will help you save up to 70%.
At buycontacts4u.com we accept payments by:
Yes, it's extremely safe. Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology. It is used to create a secure transaction environment for e-commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to buycontacts4u.com in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party.
Your Credit Card will not be charged until your order and prescription is verified. This means that although we will accept and verify your card number when you place an order, the charge will not be applied to your bill until the product actually leaves our warehouse. Other retailers might charge you immediately, but buycontacts4u.com does not believe that you should be charged until the product you have ordered is on its way to you.
All refunds should appear in your bank account within 7 working days of being processed. Please be aware that refunds will not be processed until the returned items have been received at our warehouse.
We offer Every Day Low Prices on all of our contact lenses. You will find outstanding deals on contacts and save upto 70%.
F. About Buycontacts4u
Buycontacts4u.com is the world's largest contact lens store.We can promise you that we really do love and understand contact lenses. We've been fulfilling customers' orders since 1993, and we're dedicated to providing you with a simple ordering process that minimize both the inconvenience of trips to the high street and prescription validation, allowing you to obtain your contact lenses in the fastest time possible.
At buycontacts4u.com we buy large quantities. We are able to negotiate the best possible pricing from contact lens manufacturers and distributors, so we can make huge savings that we like to pass directly onto our customers. We can save you up to 70% on your contact lens prescriptions and eye care products in comparison to retail vendors.
Our customer service team is available to take your call from Monday to Saturday. USA & Canadian customers can call a Toll Free Number 855-351-6592 from 9am to 5pm. Other customers can call at our International Number 855-351-6592
We can be reached by email at firstname.lastname@example.org
Our customer service team can be reached on:/p>
855-351-6592 (USA & Canadian Customers only)
You can also contact us via email at email@example.com
Buycontacts4u.com' call center is closed or has limited hours on the following days:
New Years Day—Open 9am (EST) to midnight Easter—Closed
Christmas Eve—Open until 6pm (EST)
New Years Eve—Open until6pm (EST)
You may still place orders on our website on these days. We can also be reached by standard mail at:
412 N Main St,
Ste 100, Buffalo,
The buycontacts4u.com Security Policy can be viewed here
The buycontacts4u.com Terms and Conditions can be viewed here
G. Some General questions
You may find that our website lists your lens as 2 week disposables, but your doctor says you can wear them for 4 weeks. Actually the lens wearing schedules on our website are provided by contact lens manufacturers. However, doctors may decide on a different wearing schedule (shorter or longer) for an individual patient based on wearing habits, lifestyle, cleaning methods etc. You should always follow the wearing schedule prescribed by your doctor.
It is best if you don't because there is bacteria in the water that can adhere to your lenses and cause infection. If you do swim in your lenses, you should wear goggles over them and you should disinfect them immediately afterwards.
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